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The Utilities Division has someone on call 24 hours a day for water and sewer emergencies. If you are experiencing a sewer backup in your home, call us first. You may be able to avoid an unnecessary service call and charge from a drain company if the problem is in the main line.
During our regular business hours of 6:30 a.m. to 2:30 p.m., you may call Public Works at 763-755-2880.
At any other time call 911 and Utilities Division personnel will be dispatched to your home to analyze the problem. Also call the City at 763-755-2880 if you are having your sewer line cleaned. This will help our crews be prepared for any tree roots or other debris that may clog the City’s main lines.
It is best to water your lawn during the early morning hours. You should also set your rain sensor to detect when it's raining so that your sprinkler system does not go off.
Check to see if the water valves are open at the water meter by turning them counter-clockwise. If you have done this and there still is no water, call Public Works at 763-755-2880.
First, make sure both valves before and after the water meter are completely open. Next, check the outside faucet. If the water pressure is good, then the problem is inside your home. If you are unable to determine the cause, call Public Works at 763-755-2880.